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You acknowledge and agree that We own all rights to the Site and all the content displayed on the Site, including, but not limited to, the ClearMatch logo, domain names, images, buttons, text, data, articles, design, source code, software, photos, images and other information (collectively the Site Content). The Site services, content, trademarks, service marks, trade names, images and logos are proprietary to or used with permission by ClearMatch. You agree that Site Content may not be copied, reproduced, distributed, republished, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without Our express prior written consent. You may not modify, transform, participate in the sale or transfer of, or create derivative or modified works based on any Site Content, in whole or in part. Nothing on the Site should be construed as granting, by implication or otherwise, any license or right to use any of the Site Content or trademarks displayed on the Site, including by linking or framing, or in any networked computer environment for any purpose, is prohibited without our prior written permission. We prohibit the use of any of the ClearMatch trademarks as part of a link to or from any site unless establishment of such a link is approved in writing by us in advance.
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None of ClearMatch, any of its affiliates, providers or their respective officers, directors, employees, agents, independent contractors or licensors (referred to collectively as the Clearmatch Parties) guarantees the accuracy, adequacy, timeliness, reliability, completeness, or usefulness of any of the content and ClearMatch disclaims liability for errors or omissions in the content. The Site and all of the content is provided "as is", without any warranty, either express or implied, including the implied warranties of merchantability, fitness for a particular purpose, non-infringement or title. The Site could contain technical inaccuracies or typographical errors. ClearMatch Parties do not warrant as to the results of your use of the content or that the Site is free of viruses or other harmful components. Use of this Site is at your own risk. This does not affect those warranties which cannot be excluded or restricted under the applicable laws. We may discontinue or make changes in the content and the Site at any time without prior notice and without any liability. Any dated information is published as of its date only, and ClearMatch Parties do not undertake any obligation or responsibility to update or amend any such information. We reserve the right to terminate any or all Site offerings or transmissions without prior notice.
This Site may contain links to web sites controlled, owned, or operated by third-party entities, organisations or people (the Third Party Sites). Links to Third Party Sites on the Site are provided solely for your convenience. If you use these links, you leave the Site. We have not reviewed all of these Third Party Sites and do not control and are not responsible for these websites or their content or availability. ClearMatch therefore does not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the Third Party Sites linked to the Site, you do so entirely at your own risk.
When you use the Site or Our services you must not:
ClearMatch Parties (whether or not involved in creating, producing, maintaining or delivering the Site), exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with the Site in any way or in connection with the use, inability to use or the results of use of the Site, any Third Party Site or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the Site or your downloading of any material from the Site or any websites linked to the Site. Nothing in this legal notice shall exclude or limit CleaeMatch’s liability for:
If your use of materials from this Site results in the need for servicing, repair or correction of equipment or data, you assume any costs thereof.
There are a number of ways you can opt out of receiving marketing communications:
Email (electronic mail) means the act of sending a message or messages by electronic means to one or more recipients via a network.
When you trust ClearMatch with your personal information, we know you expect us to protect it and keep it safe. We are committed to protecting the privacy of the personal information of individuals with whom we deal.
We are bound by the Privacy Act 1988 (Cth) ('Privacy Act') and will protect your personal information in accordance with the Privacy Act, the Privacy (Credit Reporting) Code 2014 ('Code') and the Australian Privacy Principles ('APPs'). The Code and the APPs govern how we can collect, use, hold and disclose your personal information, as well as ensuring the quality and security of your personal information.
Please note that during the course of our relationship with you, we may tell you more about how we handle your information. This could be when you complete an application or receive terms and conditions or a Product Disclosure Statement. When you receive this further information, please consider it carefully. Please also visit our website regularly as we update this policy from time to time.
Personal information includes any information or opinion, about an identified individual or an individual who can be reasonably identified from their information. The information or opinion will still be personal information whether it is true or not and regardless of whether we have kept a record of it.
The information that we seek to collect about you will depend on the products or services that we provide. If you do not allow us to collect all of the information we request, we may not be able to deliver all of those services effectively.
When you apply for our products or services we may ask for identification information. This could include your name, address, contact details and date of birth.
The collection of sensitive information is restricted by the Privacy Act. This includes information about your religion, racial or ethnic origin, political opinions, criminal record, and sexual orientation. It also includes health information and biometric information.
Generally, we only collect this sort of information if it is necessary to provide you with an specific product or service and you have consented to that collection.
We collect most personal information directly from you. For example, we will collect your personal information when you apply for or use a product or service or talk to us in person or on the phone.
We also collect information from you electronically. When you use our website, tablet or mobile applications we may collect information about your location or activity including the date of and time of visits, which pages are viewed, how you as the user navigate through the website and interact with the webpages (including fields completed in form and applications), IP address, telephone number, information about the device used to visit our website and whether you've accessed third party sites. Some of this website information we collect using Cookies.
We may also collect information about you that is publicly available, for example from public registers or social media, or made available by third parties.
If we need to obtain sensitive information about you, we will ask for your consent, except where otherwise permitted by law.
So that we can better tailor information and products to your needs, when we send you email messages, we may use technology to identify you so that we can know when you have opened the email or clicked on a particular link in the email.
If you log into the ClearMatch website we may collect information from you to confirm your identity. When you ring us, we may also monitor and/or record telephone calls for the purposes of staff training and to verify statements made during the phone call.
Much of the information we hold about you will be stored electronically in secure data centres which are located in Australia and owned by either ClearMatch or external service providers. Some information we hold about you will be stored in paper files. We use a range of physical and electronic security measures to protect the security of the personal information we hold. For example:
We take reasonable steps to destroy or permanently de-identify any personal information where we no longer use the information for any purpose for which the information may be used or disclosed in accordance with the Privacy Act.
We collect, use and exchange your information so that we can:
We may also collect, use and exchange your information in other ways where permitted by law.
We may share your personal information with other companies within ClearMatch.
We may also provide personal information about our customers to organisations outside ClearMatch. To protect personal information, we enter into contracts with our service providers that require them to comply with the Privacy Act. These contracts oblige them to only use the personal information we disclose to them for the specific role we ask them to perform.
Generally, we disclose personal information to organisations that help us with our business. These may include:
We may also disclose your personal information to others outside of ClearMatch where:
We may disclose your personal information to a recipient which is located outside Australia. This includes:
We will use your personal information to offer you products and services we believe may interest you, but we will not do so if you tell us not to. These products and services may be offered by ClearMatch or one of its preferred suppliers. We may offer you products and services by various means, including by mail, telephone, email, SMS or other electronic means , such as through social media or targeted advertising.
So that we can better tailor our information and products to your needs, we use technology known as a "cookie" to collect statistical information about you when using internet browsing, mobile or tablet applications. A cookie is a packet of information placed on your computer's hard drive or in memory by a website for record keeping purposes. They can record information about your visit to the site, allowing it to remember you the next time you visit and provide a more meaningful experience.
One of the reasons for using cookies is to offer you increased security. The cookies we send to your computer cannot read your hard drive, obtain any information from your browser or command your computer to perform any action
You can request access to the personal information we hold about you. You can also ask for corrections to be made. To do so, please contact us.
There is no fee for requesting that your personal information be corrected or for us to make corrections. In processing your request for access to your personal information a reasonable cost may be charged. This charge covers such things as locating the information and supplying it to you.
We are not required to provide you access if we are unable to identify you and in certain circumstances we’re allowed to deny your request, or limit the access we provide. For example we might not provide you access to commercially sensitive information. Whatever the outcome, we’ll write to you explaining our decision.
If we disagree with you that information should be corrected, we’ll let you know in writing of our reasons. You can ask us to include a statement with the relevant information, indicating your view that the information is inaccurate, misleading, incomplete, irrelevant or out-of-date. We will take reasonable steps to comply with such a request.
If you are concerned about how your personal information is being handled or if you have a complaint about a breach by us of the Privacy Act, the code of the APPs, please contact us.
We will acknowledge your complaint as soon as we can after receipt of your complaint. We will let you know if we need any further information from you to resolve your complaint.
We aim to resolve complaints as quickly as possible. We strive to resolve complaints within five business days but some complaints take longer to resolve. If your complaint is taking longer, we will let you know what is happening and a date by which you can reasonably expect a response.
Under the Privacy Act you may complain to the Office of the Australian Information Commissioner about the way we handle your personal information.
The Commissioner can be contacted at:
GPO Box 5218
Sydney NSW 2001
Phone: 1300 363 992
We may change the way we handle personal information from time to time for any reason. If we do so, we will update this Policy. An up-to-date version is available on www.clearmatch.com
We, Us or Our means: ClearMatch Pte Ltd